Membership rules and responsibilities

There are a few simple membership rules...

Provide full and accurate details on all forms you complete.
Tell us straight away if your circumstances change, i.e. change of address, a new baby, a medical complaint that might affect your need for housing.
Tell us if you no longer want to be an Under One Roof member.
Reply to any offer of accommodation within the timescales we ask of you, or we will offer the property to someone else.
Let us know if you are unable to attend an appointment.
When refusing a home, please explain why it is not suitable.
Give us feedback on how you think we are performing.