What happens now I am a member?

As a new member of Under One Roof you will have been sent a letter telling you which band you are in. Banding has been developed to ensure that those in the greatest housing need are given priority.

Your membership card shows your name, your customer reference number, the date you registered with Under One Roof and the band you are in.

Keep your membership card safe as you will need it to bid for homes. Please have your card to hand when you contact the Lettings Line as it will help us to find your details and deal with your enquiry more efficiently. If you lose your Under One Roof membership card call the Lettings Line on 01744 63 63 63.

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