What happens after I have filled in my form?
If you have submitted your application form online we will check the details you have provided on your form and check that you have sent us the evidence we need to continue processing your form.
This is what happens when we receive your application form:
- We check that you have provided all of the information we need including proof of identification, address etc. If you have then we will process your application and you will receive confirmation that your membership is live a few weeks later. If there is any missing information we will be unable to process your application.
- If you currently hold or have previously held a tenancy you will need to ask your landlord for a reference. If you haven't held a tenancy before you need to provide two character references.
- If you have told us that you have been involved, or are still involved with any support agencies such as Social Services or the Probation Service, you will need to ask them to provide further details about their involvement and their contact details.
If you have included children on your application form, you need to provide recent proof of child benefit (e.g.) child tax credit award letters or proof of a formal legal arrangement in order for us to consider them in the application. Any proof provided will need to show your details and the children's names. This should be dated within the last 6 months.
Once you have sent us your application form and supporting information, we will assess your application and place you within a band based on your current housing need. We will write to you and tell you which band you are in.
Banding has been developed to ensure that people with the biggest need for housing are given priority.
Click here to find out about the different bands>>
What if my circumstances change?
You must tell us straight away if your circumstances change, for example a change of address, a new baby or a medical condition that might affect your need for housing. Also inform us if you no longer want to be an Under One Roof member. Failure to inform us of a change in your circumstances could result in an offer of accommodation being withdrawn.
If your circumstances have changed within the last six months you can complete a change of circumstances form. If the changes was over six months ago you will need to complete a new application form.
The change of circumstances forms are available to download below:
What if I have a medical need?
If you have told us that you need to move for medical reasons, your details will be passed to our Advice and Support Officers so that they can contact you to complete a medical assessment. The officers will discuss your circumstances and also look at any other options that may be available to you. The medical assessment will look at how your current housing situation is affecting your health and how a move would help to alleviate or reduce the problems you are experiencing. We will write to you to tell you the outcome of your medical assessment.
What happens if I need specialist accommodation?
If you are over the age of 55 and have indicated that you are interested in accommodation for older people, we may ask you to provide further information about your circumstances. We would have to assess your needs before we could offer you any specialist accommodation.